Preservation of your privacy is important to Ceramics Today and we are committed to letting you know how we use your personal information and to making only responsible use of your data.
References to “we”, “us”, “you” or “our” in this privacy statement are references to Ceramics Today a non-registered group of volunteers based in the UK.
This statement relates to the various contact types associated with Ceramics Today, including members, individual contacts of members, supporters, collaborators, partners and other organisations.
1. What personal data we collect
Ceramics Today is a community online, a group of members, volunteers and beneficiaries, and as a result, we collect details when it registers as a member. In addition, we also ask for some basic personal information from you as an individual, in the following situations:
- As the contact of Ceramics Today you are registering as a member.
- If you sign up to our newsletter.
- If you sign up to one of our masterclass, workshop or course.
- If you contact us by phone, email or post.
This information will include your full name, postal address, email address and phone number, as well as the reasons why you may contact us. We also may ask for some non-personal data (e.g. how you heard about Ceramics Today or the services you are interested in).
You are responsible for making sure you give us accurate and up to date information. If you provide information on behalf of another person, you will need to tell them how to find this privacy statement and make sure they agree to us using their information for the purposes set out in it.
In all instances where we collect the data from individuals it’s in order to deliver our services.
2. How we use your personal data
We use your personal information to manage your membership account on our customer relationship management system and/or to provide the services you have requested from us. We never share your information with third parties, unless it is necessary to deliver the service you have requested from us. Primary examples of this include, but are not limited, to sharing data with our external partners who are delivering our services such as workshops, master classes, courses, etc.
We never share your information with third parties for marketing purposes without asking for specific, unambiguous consent.
From time-to-time, we may use your feedback and attribute it to you (e.g. by quoting a name and organisation alongside the feedback). We take this information from the surveys you are asked to complete and we do so to talk about our services publicly or demonstrate the impact of the group to key stakeholders. We never share your information without asking for specific, unambiguous consent. This will be very clear on the relevant forms you complete. If in any case, this consent is not received then your data will not be shared.
3. Member communications
You shall decide to join as a member of Ceramics Today. You will receive regular, relevant communications from us (e.g. a monthly digest and an events bulletin). Signing up as a member, collaborator or partner includes automatic subscription to these communication channels. From time to time, we may also contact you to ask you to engage with various campaigns we run.
You have the right to withdraw your consent from receiving our communications at any time. For more information, see section 4 below. You can unsubscribe from communication channels without affecting your membership status with Ceramics Today.
4. Your rights to be informed
To update your data
If you wish to access or rectify personal data that has been collected (see section 1 for examples) or if you wish to receive any personal data we hold on you, please contact email@example.com and we will respond to your request within one week.
To delete your data
If you wish to have your data removed entirely from our records, please contact firstname.lastname@example.org and we will respond to your request within one week.
Please note that for legal reasons we shall be required to keep financial/transactional records for a minimum period of six years from the end of the financial year in which the transaction was made.
To withdraw your consent
If you wish to withdraw your consent from receiving our email communications, this can be done by clicking ‘update your preferences’ or ‘unsubscribe’ at the bottom of an email you receive from us.
Please note that this does not apply to emails sent by Ceramics Today which relate directly to the service you have requested, these emails may not have an unsubscribe function. However you can reply to these emails at any time with any concern or questions about your personal data.
To object to, or restrict data processing
If you object to the processing of your personal data, or wish to restrict the way in which it is processed by us, please contact email@example.com and we will respond as soon as possible. Please note that this may affect our ability to deliver our services to you.
5. How long we retain your data
We retain your personal data for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation, typically 6 years). In addition, personal data may be securely archived with restricted access (and other appropriate safeguards) where there is a need to continue to retain it.
We will ask you on a regular basis to update your membership details with Stourbridge Community Support.
6. Questions or complaints
If you have questions or a complaint about the way your personal data has been processed by Ceramics Today, please email firstname.lastname@example.org and we will look in to this for you as a matter of priority.
If you wish to take your complaint further, you can contact the Information Commissioner’s Office (ICO), which is the independent regulatory authority who exist to uphold information rights in the UK. For more information, visit their website or call their helpline on 0303 123 1113.
7. Changes to our privacy statement
Updates to this privacy statement will appear on this website. This privacy statement was last updated on 13/02/2021.
Ceramics Today is a potters’ community online run by a non-for-profit organisation of volunteers. Contact us at email@example.com.